1. Refund Eligibility
The Customer may request a refund under the following conditions:

• The service was not delivered on time or in full (breach of contract).
• The service does not match its advertised description.
• The Customer canceled the service before its commencement (unless otherwise stated in the agreement).

Refunds are not granted if:

• The service was fully rendered without violations.
• The Customer violated the service’s terms of use.

2. Refund Process

1. Request Submission:

• Contact support within 14 days of identifying the issue.
• Provide: order number, payment proof, and a detailed reason for the refund.

1. Review:

• We will process your request within 7 business days.

1. Refund Issuance:

• Approved refunds will be issued within 14 business days.
• The refund method depends on the original payment:
• Credit/Debit Card → refund to the same card.
• Bank Transfer → refund to the original account.

3. Special Cases

• Digital Services: Refunds are only possible before usage begins.

4. Legal Compliance (Kazakhstan)

• This Policy aligns with the Law of RK "On Consumer Rights Protection" (Articles 15-17).
• Disputes are resolved via negotiation or in court (Almaty/Nur-Sultan jurisdiction).